Wholesale Terms & Conditions
To be eligible to purchase goods or services on this Website you must register your professional information with VAT-number,name, address and payment details. Once you have placed your order, we will email you an order confirmation of your order. Once the order has been dispatched from our warehouse, you will receive an email with a copy of the invoice and if possible a tracking number so you can easily track your order.
Shipping and Delivery
Merch City will deliver your order in accordance to the delivery address entered during check-out. We use different freight forwarders and delivery costs can vary depending on the method of delivery and the character of the order.
Warranty and liability
Merch City does not guarantee delivery on specific dates. When a delivery date is agreed upon this shall be regarded as a target, which we and our subcontractors work towards. Merch City can not be held liable for any missing shipments from third parties.
International standard tracked parcels are not insured. If your parcel goes missing we will usually be able to replace it. However, we do not provide any guarantees regarding availability. If no fitting replacement can be found, your purchase may be refunded. Eligibility for refunds is determined on a case by case basis.
Merch City’s online shop uses secure payment gateways to process transactions. We accept Visa and MasterCard, as well as PayPal for international payment. Your card will be charged when the order is processed and dispatched.
If you are shopping from within the EU, all prices on this website includes 25%VAT. For customers outside the EU, VAT is not shown.
Security and privacy
All communication between our payment system and you as the card holder is made via a Secure Socket Layer (SSL connection). Your account details, email and password are stored securely on our servers. In case of a data breach we will contact you immediately. We encourage you to use unique passwords for all services you access on the Internet.
Wholesale purchases and sourced products made specifically to your order are non-returnable and non-refundable.
In case of any disagreement regarding the quality or quantity of an order, the latest mutually agreed order confirmation is binding.
Should you wish to make a claim over a faulty item or order please contact us directly.
Should you have any queries about the status of an order or a claim in general please contact our customer service on +45 53 570 670 or send an email to [email protected].
Contact and Company Details
Calls us on +45 53 570 670 or email at [email protected]. We are open Monday to Thursday from 9am-3pm. Friday from 9am-2.00pm CET.
Merch City IVS
Mail: [email protected]
Phone +45 53 570 670
CVR/VAT no 36966394