Merch City Return Policy

Your delivery wasn’t what you were expecting? No worries.

  • Merch City has a 14 day refund policy. This means you can return your goods at any point within 14 days of receiving your original order.
  • Should you for any reason require a refund but you can’t return the items to us for any reason, a refund for those goods will be at our discretion.
  • If you would like a different size or colour, please return your unwanted item and place a new order.
  • Please let us know that you are returning your goods by e-mailing us in advance. Try to describe the problem or order discrepancies as detailed as possible. E-mail: mail@merchcity.com
  • We’ll refund the price you paid for your item, including sale and campaign items back to your original payment method. Shipping costs are non-refundable.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way.
  • All goods will be inspected on return. We try hard to accept all returns. Returns don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We’re not responsible for any items that are returned to us by mistake.