Merch City Return Policy

Your delivery wasn’t what you were expecting? No worries.

  • Merch City has a 14 day refund policy. This means you can return your goods at any point within 14 days of receiving your original order.
  • Should you for any reason require a refund but you can’t return them to us for any reason, a refund for those goods will be at our discretion.
  • If you would like a different size or colour, please return your unwanted item and place a new order.
  • There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and ship it back to us.
  • We’ll refund the price you paid for your item, including sale and campaign items back to your original payment method.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!
  • All goods will be inspected on return. We try hard to accept all returns. Returns don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We’re not responsible for any items that are returned to us by mistake.
    Click the attachment below to download a returns form and order a returns label by sending us an email at service@merchcity.com. Make sure you provide us with the correct order number for your original order.